Journerdism

Will Sullivan's guide to mobile, tablet & emerging tech ideas

How to get more done with less — 3 steps to save resources, time and money at newspapers

Photo courtesy Timhill2000 on Flickr

This month’s Carnival of Journalism is topic specific: Finding time in a time-starved newspaper world to do ‘extra’ stuff for the web.

I’m not going to state the obvious philosophical argument that this isn’t ‘extra’ stuff anymore. …That the way our culture consumes information has fundamentally changed and with it print should be considered ‘extra’ since it’s the dying, incredibly labor-intensive medium. …And that reporters thinking a 20-inch print narrative that very few time-starved people will actually read about some random meeting takes a lot of ‘extra’ time to create, when a bulleted breakout succinctly discussing the changes that took place at the meeting and their impact on the community would take less time and better server the community.

…No, we’re not going to discuss that today because we should have evolved and understood that a couple years ago.

Today we’re talking about how to get more with less…

I propose a three-tiered approach to streamline and reorganize the news and information production process.

In order to implement this, there needs to be a slight culture change and everyone needs to understand what that plan is and be on board (later we’ll discuss how to deal with those not on board). There’s a slight change in work flow and communication patterns, but anyone who’s not completely incompetent or fearful of technology should be able to handle it with brief training. (Such as, “On a wiki, click ‘edit’ to edit the content,” etc.) The other ‘hard’ part of this plan is everyone needs to be on board and held accountable for holding up their portion of the plan. I know that’s hard for newsrooms to do sometimes, culture change is hard, but it’s mandatory for our survival. The core of this work flow is to start acting much more like a start up or other nimble technology company and less like a bureaucratic dinosaur.

Teamwork courtesy Andydr on Flickr

Step 1:
Get some decent web-based collaboration and information organization/production tools and implement them across your entire organization.

There’s plenty of options in this arena, Base Camp is a favorite among the start-ups. It costs money though.

So for the cheapskates out there, Google offers a lot of tools individually for free — email, calendar, gtalk instant messaging, documents, spreadsheet, presentation and wiki collaboration tools.

The full-functioning wiki application (formerly Jotspot), now called Google Sites, could easily be used to manage story budgets in a newsroom, so that everyone can see what’s going on without having to attend multiple stand up meetings with people in ties reading the same printed budget out loud.

There’s even an enhanced premier edition that only costs $50 per user with plenty of benefits – including 25 GIGABYTES of storage per user. There’s many journalism organizations out there that only allow 30-100 megabytes of email storage space. Corporate journalism IT departments simply have not scaled with the digital age. I’m not even going to start going off about most organization intranets (or lack there of).

If you’re like me, you work on a web team that uses email as it’s primary means of notifying each other about projects, outages, changes, everything that happens in the day’s web production. Corporate run email accounts are like toilet paper – they expire quickly and when you’re out, you’re up shit creek. You’re loosing contacts for stories, updates and information that is critical for your organization’s survival. Universities understand this, why don’t we?

For me personally, an organization allowing me to use Gmail as a work account is worth at least a $4,000 raise. It’s exponentially better than Outlook. AND it saves me time and frustration. Outlook, despite it’s once-every-few-year minor updates, is not a tool for nimble work flow – it does have filters and some search capability, but no where close to the Gmail experience. And it’s definitely not an optimal tool for an organization juggling massive information flowing through it that needs to be organized, collaborated on, edited and republished quickly.

And I know what you’re thinking: Corporate policies and IT concerns will never allow email on a third party system. Well, they can cram it with walnuts. The paper tiger of ‘security’ is false, we’ve all heard people use that before when they just wanted to maintain unfettered, unquestioned control. Microsoft’s product vulerabilities are widely known and have been the target of hackers, spyware, malware and viruses since the dawn of the Internet. Beyond that, Outlook is purely a waste of money, including time (and therefore money) spent dealing with inept software. That time-as-money waste is almost as gross as the mountains of cash spent on the proprietary software that is causing this time suck. It’s a vicious circle.

While we’re evolving our email and project management tools, maybe it’s time to also consider evolving the Office tools and perhaps leaving Microsoft Office applications all together. Open Office is free and easily comparable if you MUST have desktop apps but I’d argue that most of the Google apps are comparable and sometimes better than the desktop competition — especially for collaborative projects. The also offer automatic saving, revision saving and all sorts of other goodies that you’ll find you didn’t know you really wanted, but once they save you time you’ll wish you never lived without them.

BONUS TIP:

Let me re-emphasize: When implementing this new work flow, it’s also important to do some brief training to show members of the newsroom how to optimize their use of the tools. For instance: How many folks in your newsroom know how to use email filters and automated tagging (if they get Gmail)? These can be tremendous time savers and without some basic training, Luddites may not take full advantage to optimize their time. And that’s what all this is about. Share the knowledge. Share the power. Give them back their time and save money for your company.

DOUBLE BONUS FOR BEAN COUNTERS:
Moving email and wiki/intranet tools over to Google for their $50 per user fee could easily pay for itself, as you’ll likely be able to reduce the number of IT staff necessary to maintain your internal network.

Do the math: $50 per user at a 1000-person organization (which is rather large number considering the drastic cuts across the country, this is a very liberal estimate) is $50,000. So basically, for cheaper than one IT staff member’s salary, you can streamline much of that department’s work for an all-around better product, an easier to use product with better support that will benefit your newsroom workflow and save resources and time, as well as save on hardware resources. (More money savings!)

And try to get your IT staff to offer true 24/7 support at the level Google will.

POTENTIAL RESULTS:
Imagine working simultaneously on a double-byline story with another reporter in another bureau in a Google Doc. Or cleaning up raw data with your CAR specialist at the same time for a big project in Google Spreadsheets. Or finding out that someone in features saw your story in the wiki for story budgeting and knows an awesome source for your big feature coming up this weekend. Or building smart filters and flagging systems into your email so you can focus on working and not deleting Russian spam messages every 15 minutes (seriously, Google’s spam filters, plus their acquisition of industry-leader, Postini, makes them the unprecedented king of the hill in spam protection without a doubt).

hold-a-meetingBig

Step 2:
Murder Most Meetings

After you’ve implemented project management and collaboration tools it’s time to start using them, and stop wasting time going to budget meetings, acting like your paying attention all the while thinking about what you’re going to do this weekend.

Cutting down on the number of meetings people attend frees up lots of time. It’s 2008, there are dozens of online project management and collaboration tools out there. Why are newsrooms still holding 2-5 half-an-hour-long budget meetings a day?

That’s (half an hour of work) x (6 to 14 people) = 3 to 7 hours of work that could be spent doing something ‘extra’ each time you hold one of these meetings.

A great, quick primer on how to murder meetings is a quick book from a Chicago web-startup, called “Getting Real.” Distribute copies and require the entire staff to read it by a certain date. (Assign deadlines to all actions in newsrooms. Most journalists don’t do things without deadlines.) For those of you working for penny-pinching corporations such as $7,546,710-a-year-earning Craig A. Dubow’s, you can keep your overlords’ budgets happy, because it doesn’t cost a thing right here.

Hold a meeting (gasp!) to discuss the book afterwards, workflow changes, figure out if there are any new ideas that could improve on it and what meetings can be cut. Make sure everyone’s on board. Specifically make sure everyone understands the practices in respecting others time and meeting management:

Do you really need a meeting? Meetings usually arise when a concept isn’t clear enough. Instead of resorting to a meeting, try to simplify the concept so you can discuss it quickly via email or im or Campfire. The goal is to avoid meetings. Every minute you avoid spending in a meeting is a minute you can get real work done instead.

It’s nothing personal, we just all need to be awesome, and minimizing distractions helps do that:

Getting in the zone takes time. And that’s why interruption is your enemy. It’s like rem sleep — you don’t just go to rem sleep, you go to sleep first and you make your way to rem. Any interruptions force you to start over. rem is where the real sleep magic happens. The alone time zone is where the real development magic happens.

BEFORE YOU FREAK OUT:
Now I’m not saying eliminate *all* meetings. Some are definitely vital and face-to-face time can be priceless, especially when dealing with difficult issues and those that involve emotion. But uninterrupted work time is important also. I’m just suggesting we re-evaluate how efficient we’re being. The formula will be different at many organizations. A good general ‘rule of thumb’ for me is, “If you have to go around the room and have each person say something at the meeting, this could just as easily be done with a collaborative document, where everyone updates what’s new with them and everyone can enter information, read it quickly and get back to work.”

BONUS TIP:
The entire Getting Real book is absolutely fantastic and while some of the examples apply more to software creation, the vast majority of the book is immensely applicable to media organizations — from staying lean, to building ‘half a product not a half-assed product,’ ‘hiring the right customers,’ creating in an iterative process, etc… It’s just so fantastic, succinct and ideal to how a modern business should run.) There’s also a bunch of resources at the end of this blog entry for more resources and books about GTD (or ‘getting things done’) as well as some examples of how other organizations optimize their internal structures, such as the Mark Hartnett-recommended book,  The Toyota Way.

POTENTIAL RESULTS:
Less meeting time = more time to get ‘extra’ online projects done.

Photo courtesy the mighty might bigmac on Flickr

Step 3:
Remove a layer of the organization hierarchy, reallocate those resources to do ‘extra’ stuff

With meetings tamed and story budgeting, collaboration and work flow streamlined using shared web tools, in many organizations you can probably start to reallocate full-time positions that used to be tasked with wearing a tie and attending dozens of meetings (We’re talking about middle-management) each day to other projects. Now they can focus on ‘extra’ stuff such as multimedia production, data procuring and presentation, social media efforts, etc. Everyone wins — they don’t feel dead inside anymore and the organization gets more ‘extra’ stuff.

If they resist the change and don’t want to evolve, Mark Hartnett has a solution.

POTENTIAL RESULTS:
More, higher-value ‘extra’ stuff gets done; Journalism is saved. The Ewoks throw a big party. George Lucas re-edits the footage years later and puts some horrible new song in there.

Related reading you might be interested in, if you read this freaking far (thanks, btw. I gotta start editing tighter):

+ The Four Hour Work Week
+ Living The 80/20 Way: Work Less, Worry Less, Succeed More, Enjoy More
+ The Toyota Way [ Via ]
+ Upgrade Your Life: The Lifehacker Guide to Working Smarter, Faster, Better
+ The 80/20 Principle: The Secret to Success by Achieving More with Less
+ Getting Real
+ Lifehacker blog
+ The HUNDREDS of other “GTD” genre blogs, books and other resources
+ Bunches of more book recommendations on organization change and management

14 Comments

  1. The roof-toss should always be a last resort-ish option, by the way.

    As you and anyone else who has talked to me for more than two minutes can attest, I’m a bit fascinated by Toyota. Thought you’d be interested in some of their guidelines for an efficient meeting, as pinched straight out of The Toyota Way:

    > Clear objectives prior to the meeting. These are sometimes reflected in an agenda, but the agenda needs to be very focused on clear tasks and deliverables.

    > The right people at the meeting. People expected to show up need to show up.

    > Prepared participants. All participants know what they should prepare for the meeting and have done it.

    > Effective use of visual aids. The A3 format is extremely effective. (Toyota’s A3 documents, as in A3-size paper, would blow your mind. Every piece of information needed to make even the most complex decisions is visually communicated on a single sheet of 11 x 17 paper.)

    > Separate information sharing from problem solving. Share information as much as possible prior to the meeting so that the focus of the meeting can be on problem solving. (Lo, the many hours we’ve all wasted in “we just wanted to get everyone updated” meetings.)

    > The meeting starts and ends on time.

    I’m surprised more newspaper people don’t talk about Toyota, an extremely conservative company with considerable bureaucracy and a strict hierarchy in a traditional industry that is still somehow able to produce market-leading innovation.

  2. I’m having a great Memorial Day weekend because I’ve discovered this site and your post.

    My company spent something like $13,000 for us switching email servers. The Google Apps is fantastic. Half my employees are under 30. All but one already understands and uses google email for their personal work. It is an interface they’ve already “trained” on. To then add the collaboration and other tools to the email is awesome.

    BTW, I lived near Toyota (Georgetown, KY) in my previous job. William’s post about their processes is spot-pm. It is particularly important that people don’t show up to meetings to begin a process. Instead, meeting preparation is the key. Meetings solve problems. It is a sea-change.

    Thank you both for your insights. You gave me tools and saved me money.

    Jim

  3. Great post, Will. I’m convinced that an organization that rigorously followed these suggestions could create the equivalent of a small team at essentially no extra cost.

  4. Great post – not long enough! If you had kept going we would have had a newsroom renovation manual!
    I really like the idea of looking at basic systems such as emails.
    A small caveat. I think the ‘get rid of meetings’ idea can be a red herring. Of course, every organisation everywhere should continually question why is takes people away from their work to meet.
    But is there a similar wastage through virtual ‘meetings’ such as ‘copying in’ people to emails, for example? A meeting is only a waste of time if it doesn’t have a result and a to-do list that emerges from it.

  5. @ Mark: Sweetness! I didn’t know those geniuses at Google had already given us the book for free. I’ll add a link in the resources.

    @Jim Thanks, Jim. It’s great to hear you’re company is forward thinking and using Google tools.

    @Jack That’s the plan! :) Thanks for commenting.

    @ Charlie: I agree there are definitely meetings necessary and sometimes a quick phone call or chat can knock things out — The Four Hour Work Week talks about this type of information optimization.

    The key is, as best as possible, to not to get bogged down in large groups where only 1 person can deliver information at once, because that takes everyone’s time. We need to find a balance. And I think right now many newsrooms are using meetings as a way to justify staff resources.

  6. Much of The Toyota Way is available in Google Book Search, but there are a few dozen pages missing here and there. Still well worth a trip to the library or, if you’re like me and will end up referring to it as often as a dictionary, the book store.

    Two other free, collaborative and truly awesome things I meant to mention: Trac and Subversion. Among the many benefits of working with proper programmers is being exposed to their many productivity tools. We use the Subversion revision control system and Trac bug-tracking and project management system for traditional development purposes with Backyard Post, but both are well-suited to a wider variety of newsroom tasks. Revision control for writers, for example.

  7. One hitch with the “let Google host it all” plan. Servers in your building means servers you can protect from lawsuits. Say you write a story that some politician doesn’t like, so he sues you. His lawyers subpoenas all your email. If the server is in your building, when the subpoena is served, your lawyers will know immediately and they can go to court and get the subpoena quashed right quick. Or at the very least, delay it long enough for the suit to go away. Google on the other hand, when presented with a valid subpoena, will just hand your data over to the person asking for it. This makes media lawyers pee themselves.

    I couldn’t agree more with you about how IT administrators haven’t changed with the industry. I can’t tell you how much my employer’s infrastructure drives me batty. I ache for better tools. But who runs your servers isn’t as simple as Good Tools vs. IT Stooge Who Buys All Microsoft Crap.

    Don’t get me wrong — I think the sum total of your post is spot on. I just want to be clear that there are other considerations when you talk about someone else holding onto your data.

  8. Will I could not agree anymore about Outlook!

    It’s not a good application. It makes my head hurt. It causes me to lose productivity — a lot of productivity.

    The best part is that it is freaking expensive. Think about this: Each computer needs a copy of Outlook, a company needs to have Exchange Servers for the e-mail and then a company needs techs to make sure the servers doesn’t go down too often. The uptime of my work’s Exchange Servers is worse than GMAIL (like the one time our e-mail was down for more than 24 hours over a Holiday weekend).

    The best part is that GMAIL is $50 a seat, while Outlook is many times that.

    I use GMAIL with my @patthorntonfiles.com e-mail accounts, and I love it. If I can do — and have great results — a company sure can too. And my Google Apps is free because I don’t need more than 50 accounts.

    If I ever get around to starting a a start-up, I’m going Microsoft free. MS makes expensive products that just aren’t that good and aren’t good for collaboration.

  9. I’d love to see a news organization start using this tools and principles. It would be good to see how it would change a newsroom.

    I think it would have a very positive impact on the newsroom. A small paper might be the best test case.

    A lot of smaller organizations would be just fine with Google Apps. You get documents, spreadsheets, e-mail, IMs, calendars, wiki tools, etc that can all be shared for a mere $50 a seat. Google even guarantees 99.9% uptime. I’d like to see a local IT staff do that. Additional tools like Basecamp would be the icing on the cake.

    I’d like to see a Knight News Challenge winner try some of these ideas out.

  10. Nice post Will. Spot-on writing. I’d love to see our newsroom implement some of the google infrastructure and toss out some of the old lethargic software that basically obstructs our workflow. Thank goodness we have you as a manager with such intelligent, forward-looking thinking. There is hope.

  11. @Matt: True. You’ve raise a very valid concern to be wary of. A lawyer would definitely have to go over the contract and IANAL, but I do know Google has gone toe-to-to with the government when they tried to subpoena private information from their public users. I suspect their protection for paid clients is just as staunch.

    @Pat Precisely!

    @Erik Thanks for your support. :)

  12. Here Here on Getting Real by the 37 Signals guys, I highly recommend this too!

  13. As long as Google keeps everything working, it’s a good plan :)
    Seriously, I think such tools would help a lot of organizations move faster. Training is key. Examples are helpful.And a guru who gets it in the newsroom – or available where folks gather – makes a big difference.

    I encourage people to consider resources outside their field – project management, direct marketing, car clubs.

    It is a challenge when you have editors who complain that they can’t get the xxx@xxx.com page to open or that the http://www.xxx.com email keeps bouncing.

  14. Great post Will. I especially love the part about meetings, which as any corporate weasel knows is part of daily life.

    As a project manager, here are my rules for meetings:

    * Meetings must have an agenda
    * Meetings cannot last more than an hour
    * Meetings should contain folks filling the following roles: time-keeper, note-taker, and leader
    * Meeting notes should be waiting in each attendees’ inbox by the time they get back to their desk
    * “Status report” meetings are not meetings, and should be avoided at all costs

    Also, while I do like your tasty Google e-mail strategy, I think it has a huge flaw: Gmail is still in beta.

    I Googled around for gmail users that have lost email using gmail, and there are plenty of examples. This is not a good sign that it’s safe to turn over your company’s business-critical operations (yet).

    Once Google has a 1.0 product that can let companies’ own their information, I’m all for it. Otherwise, it’s just a good consumer/startup tool.